Strategic Partnering For Global Services

Move Management: A Six Step Plan for Success

Atlas understands the importance of keeping your employees informed with timely and accurate information throughout the relocation process. A qualified moving counselor is assigned to each corporate relocation to provide your employees with a single, dedicated point of contact. Your company can feel confident that Atlas's move management process will ensure a successful move every time. Here is our six step plan for success:

1. Every phase of a corporate relocation is supervised and monitored by a qualified Atlas moving counselor. The moving counselor assures that Atlas's procedures and services—from pre-move planning through final invoicing—strictly comply with your company's relocation policies.
2. During the pre-move consultation, the moving counselor conducts an in-depth needs analysis to identify the specific relocation requirements, expectations, and concerns of the relocating family.
3. Atlas's moving counselor prepares a survey of moving services and determines estimated costs based on a thorough room-by-room analysis of household goods to be shipped, making note of special packing and transportation requirements.
4. After the estimate is approved, our counselors will assign a move coordinator to the move who will personally update your employee on all of its phases, from when the packers will arrive to exactly when final delivery will be made.
5. Each transferee is contacted one week prior to and on the actual days of packing, loading and delivery. Should any of these events be more than one week apart from each other, regular contact will be maintained throughout.
6. If your employee requires information or has questions regarding the move, they may simply contact their move coordinator. The coordinator is empowered to respond quickly, providing the necessary information to your employee.

CRC – The Customer Resource Center

The Customer Resource Center (CRC) is the quality assurance nerve center. The CRC functions as a critical support group for the Atlas system and its valued corporate customers. As a "fail safe" component of Atlas's quality service delivery process, the CRC reinforces the agents' resources with the flexibility and muscle of Atlas's worldwide transportation network. The CRC also works pro-actively, creating daily service reports, which are generated and shared with the agency move managers and Atlas's national operations center. The reports are reviewed daily to identify potential problems that require preemptive action.

Atlas: A Global Network of Service Companies.